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About Google Drive Issue (Nov., 28)

Drive for desktop (v84.0.0.0 - Sync Issue

(Updated: 8:30a.m. JST, December 6, 2023)

A solution has been provided for cases where users are unable to access local files that have not yet been synced to Drive.

How to restore files in Drive for desktop (v84.0.0.0-

(Updated: 9:45a.m. JST, November 30, 2023)

There has been an update of information. Please adhere to the precautions mentioned earlier until a workaround is provided.

Update (Nov 29, 2023)
We have identified the issue impacting a small subset of Drive for desktop users on version 84, which only affected local file changes that had yet to be synced to Drive.
This issue did not impact any file changes that had already synced and were visible on the Drive mobile app or within the Drive UI on the web.
We are working on a solution to make files available to users and expect the solution to be available in the next few days. In the meantime:
- Do not click “Disconnect account” within Drive for desktop
- Do not delete or move the app data folder:
Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
macOS: ~/Library/Application Support/Google/DriveFS
- Optional: If you have room on your hard drive, we recommend making a copy of the app data folder.
The Google Drive team.

(Release: 5:00p.m. JST, November 29, 2023)

We have identified an issue where files may disappear when using certain versions of the PC version of Google Drive.

When using the PC version of Google Drive with version v84.0.0.0 -, there are cases where files cannot be found.

At this time, there is no workaround. Please take note of the following:
  • Do not click [Disconnect Account] within the PC Drive.
  • Do not delete or move the following app data folders:
    • Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
    • macOS: ~/Library/Application Support/Google/DriveFS
  • If there is available space on the hard drive, it is recommended to create a copy of the app data folder.

[See Also]
Drive for desktop (v84.0.0.0 - Sync Issue

Last-Modified: December 6, 2023

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