User Guide

Services

Software Licenses

A range of software is available for educational, research, and business purposes. Conditions vary by program. Please refer to this page for more information.

Reception and Help Desk

• Please contact the Help Desk for any issues regarding computers or networks. Please refer to this page for Help Desk location and hours.
  
• Equipment for the disposal of information storage media, such as media shredders, are available at ITC reception.
  

Please refer to this page for other IT support services related to research and education.

Computer and Network Usage

Connecting to Wi-Fi (keiomobile2)

Please refer to this page for how to connect to Wi-Fi using your computer or smartphone. (A Keio ID or an ITC account is required)

keio.jp

keio.jp is the name for an authentication system to log on to online services operated by Keio University with a single Keio ID and password.

Even if you have arrived at or entered the university this academic year, you can still use your previously acquired Keio ID if any of the following apply to you.

• Faculty member or administrative staff, who has previously been enrolled at Keio under the same employee number
• Student, who has previously been enrolled as an undergraduate or at another department/school

If none of the above apply, you need to obtain (activate) your Keio ID. Please refer to this page to activate your ID.

• New medical residents, as well as nursing and technical staff, will receive a written "Activation Key" and should activate their ID as soon as possible.
• New students at the Graduate School of Medicine (master's and doctoral programs) or the Graduate School of Health Management (master's and doctoral programs) should refer to the "Registration for keio.jp" distributed separately and activate their ID as soon as possible.
• Some services on keio.jp may not be available until the next day after the activation. This applies to Box in particular, so please wait for your account to be activated and do not create a free account.

Please contact the Help Desk if you have forgotten your Keio ID or password.

ITC Accounts and the ITC System

After obtaining an ITC account you will be able to use a variety of services provided by ITC.

• Using Computer Rooms
• Using Printers (Integrated Printing System)

If you wish to receive an account, please visit the ITC reception desk. (proof of identification is required)

• Students who have enrolled this academic year and were enrolled as undergraduates or other students until March may continue to use their previous accounts.
• You will be able to use the ITC systems at other campuses outside Shinanomachi. (additional registration and other fees may apply)

Please contact the Help Desk if you have forgotten your user ID or password.

Laptop Computers Loan (Students only)

Laptop computers are available for loan for students. (maximum 7 nights and 8 days)

Important Notes

Use of Software and Copyright

Before using any software, please refer to this page for information about proper software usage and illegal file sharing.

System Registration and Network Connectivity

• Please submit applications as early as possible.
  
• It can take time to give users network access as it may be necessary to conduct detailed inspections and install equipment.
  
• In case of emergency or other situations, we may not be able to provide our services as usual.
  

Network and System Usage at Night and During Holidays

• The Help Desk is unattended at night and on holidays except during office hours.
• In principle, any issues that occur during these periods will be attended to the following business day.
• You can also refer to the FAQ page for more information.

Other

• Networks may differ by classroom (or office) at each organization.
• Please ask a faculty member or administrator about network usage within your department.
• Please familiarize yourself with how to use ITC networks and devices and be sure to follow all related rules.
  • Failure to comply may result in you violating the law without realizing it and may make you a target for hackers and malware. If you notice anything out of the ordinary, please contact Shinanomachi ITC as soon as possible.
  • Please refrain from illegal activities such as unauthorized use of software or illegal downloading and sharing of copyrighted works.
  • Please refer to our website for detailed information on getting started as well as system and network status information (outages, etc.).