User Guide

Services

Software Licenses

A range of software is available for educational, research, and business purposes. Conditions vary by program. Please refer to this page for more information.

Reception and Help Desk

• Please contact the Help Desk for any issues regarding computers or networks. Please refer to this page for Help Desk location and hours.
  
• Equipment for the disposal of information storage media, such as media shredders, are available at KIC reception.
  

Computer and Network Usage

About Network

• Network environments in classrooms, laboratories, offices, and other locations vary by organization. Please ask a faculty member or administrator about network usage within your department.
• For inquiries regarding the electronic medical record network, please contact the Hospital Information System Division.

Connecting to Wi-Fi (keiomobile2)

Please refer to this page for how to connect to Wi-Fi using your computer or smartphone. (A Keio ID is required)

keio.jp

keio.jp is the name for an authentication system to log on to online services operated by Keio University with a single Keio ID.

Even if you have arrived at or entered the university this academic year, you can still use your previously acquired Keio ID if any of the following apply to you.

• Faculty member or administrative staff, who has previously been enrolled at Keio under the same employee number
• Student, who has previously been enrolled as an undergraduate or at another department/school

If none of the above apply, you need to obtain (activate) your Keio ID. Please refer to this page to activate your ID.

• New medical residents, as well as nursing and technical staff, will receive a written "Activation Key" and should activate their ID as soon as possible.
• New students at the Graduate School of Medicine (master's and doctoral programs) or the Graduate School of Health Management (master's and doctoral programs) should refer to the "keio.jp Registration Guide" distributed separately and activate their ID as soon as possible.
• Some services on keio.jp may not be available until the next day after the activation.

Starting in 2026, it has become mandatory to set up "multi-factor authentication (MFA)", which uses a combination of a password, "possession-based authentication", and "biometric authentication" for verification (this became mandatory for students in February; faculty and staff are scheduled to follow in May–June). If you have not yet set this up, please refer to this page and do so as soon as possible.

If you have forgotten your Keio ID or password, or are experiencing issues with authentication, please contact the Help Desk.

Computer Rooms

You can use the computers provided in the Computer Rooms and self-study areas of the Media Center by logging in with your Keio ID.

Laptop Computers Loan (Students only)

Laptop computers are available for loan for students. (maximum 2 weeks)

Printing Service

Printing service is available through two printers located on the Shinanomachi campus. (cash payment)

Important Notes

Use of Software and Copyright

Before using any software, please refer to this page for information about proper software usage and illegal file sharing.

System Registration and Network Connectivity

• Please submit applications as early as possible.
  
• It can take time to give users network access as it may be necessary to conduct detailed inspections and install equipment.
  
• In case of emergency or other situations, we may not be able to provide our services as usual.
  

Network and System Usage at Night and During Holidays

• The Help Desk is unattended at night and on holidays except during office hours.
• In principle, any issues that occur during these periods will be attended to the following business day.

Other

• Please familiarize yourself with how to use KIC networks and devices and be sure to follow all related rules.
  • Failure to comply may result in you violating the law without realizing it and may make you a target for hackers and malware. If you notice anything out of the ordinary, please contact Shinanomachi KIC as soon as possible.
  • Please refrain from illegal activities such as unauthorized use of software or illegal downloading and sharing of copyrighted works.
  • Please refer to our website for detailed information on getting started as well as system and network status information (outages, etc.).