• English
  • Japanese

Help Desk

Information about the ITC system and research and education network, etc.

Reception & Help Desk

The help desk on the first floor of the Kitasato Memorial Medical Library will remain closed.

  • Reception Hours ( Building 3 (North Wing) 1F ) : Weekdays 9:00-17:00 (Campus Map)
    ※Please wear a face mask and disinfect your hands with hand sanitizer.
    ※No more than 2 people can enter a room at any one time.
    A Shinanomachi faculty, staff, or student ID card (for Shinanomachi residents only) is required to enter Building 3. If you do not have an ID card, please call us.
    Thank you for your understanding and we apologize for any inconvenience.
  • Phone & Email Inquiries: Weekdays & Saturdays (consultation days only) 9:00-17:00
    ※Please note that we may not be able to respond or will require time to answer depending on the nature of your inquiry.


  • Ext :


  • Tel :

  • E-mail address :
    (Responses will be sent during reception hours)

Reception Services & Hours

  • Inquiries about using PCs provided by the KIC
  • Inquiries about using research and education networks
    ※Reception does not handle inquiries about hospital information systems.
  • Please refer to the table below for inquiries handled by reception.
    Reception Details Building 3 (North Wing) 1F
    Shinanomachi KIC Reception
    Weekdays 9:00-17:00
    Phone & Email
    Weekdays & Saturdays (consultation days only)
    ITC accounts Creating a new account
    ID help/Password setup
      ID help/Password setup
      Obtaining an activation key
      Applying for
    Software licenses
    Laptop checkout for students
    Network related applications
    Construction applications
    (※Prior consultation required)
    Application for physical destruction of storage media
    Consultations and inquiries
    Other paperwork, etc.
    ※We cannot handle requests made on Sundays and public holidays.
    ※Information subject to change.
    ※Please note that we may not be able to answer questions other than those regarding services provided by Shinanomachi KIC.
    ※Please bring your ID as we may need to verify your identity when making an inquiry with Shinanomachi KIC.
    Proof of identification Students ・Student ID card (Keio University)
    staff members

    Please present one of the following:

    ・ID card issued by Shinanomachi Office of Human Resources Management (only valid at Shinanomachi)
    ・Faculty/staff ID card (Keio University)
    ・Driver's license (Japanese)
    ・Driving history certificate (issued after April 1, 2012)
    ・Health insurance card
    ・Residence card

    ※My Number cards are not accepted

ADST Help Desk (Shinanomachi Campus only)


  • Ext : 64861

Reception Hours

  • Weekdays 9:00-17:00
    ※We cannot handle requests made on Sundays and public holidays.
    ※Information subject to change.

Last-Modified: October 2, 2023

The content ends at this position.