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Contact

Before submitting an inquiry

1. Be sure to read the frequently asked questions (FAQ) before submitting an inquiry.
   The frequently asked questions (FAQ) are updated as required.
2. Make sure you have the following information ready when submitting an inquiry, and provide it when requested.
   • Identification
     
     Students: student ID card
     Faculty and staff members: faculty and staff ID card, driver's license (Japanese), driving history certificate (issued on or after April 1, 2012), passport, health insurance card,or residence card
     
     
   • Keio University student ID number/employee number (ID Number), Keio ID (when activated)
   You should submit inquiries in person. We cannot respond to inquiries made by someone on your behalf.
3. Please state clearly what you would like to know.
   

   Item	Description	Example
   Time of occurrence	When did the problem occur? Is the problem ongoing?	About 22:00 last night. It happened again this morning.
   Location	A personal computer at home, the university, etc.	My notebook PC at home.
   User	Keio ID, employee number (ID Number), student ID number, etc.	keio.taro@z1.keio.jp
   Problem	What application did you use? What were you doing?	Keio Mail
   Symptoms	What symptoms did you experience? What can be done and what cannot be done?	Login fails. Login succeeded, but no page appears.
   Supplementary information	Computer environment, etc.	Login has not succeeded yet. Login had succeeded until yesterday morning. No login page appears.

4. Contact the Help Desk.
   We cannot reveal your ID and password over the telephone or through email unless we confirm your identity.
   Visit the nearest campus office.

Help Desk

For correspondence course students, please contact us using the keio.jp inquiry form

1. Contact by Inquiry Form
   

   Section	Email
   ITC Headquarters and ITC office on each campus	Inquiry Form for IT-Related Topics

   Messages received after 16:30 on weekdays will be processed after 9:00 on the next day.
   Inquiries made on Saturdays, Sundays and public holidays or during summer and winter vacations will receive a response after 9:00 on the next weekday.
2. Inquiries about your ID and password required your identification
   

   Campus	Section	Location	Opening hours
   Mita	Mita ITC	Graduate School Building, B1F	Click here
   Hiyoshi	Hiyoshi ITC	Seventh Building, B1F	Click here
   Shinanomachi	Shinanomachi ITC	Building 3, North Wing. 1F	Click here
   Yagami	Science and Technology ITC	14th Building, B1F	Click here
   Shonan Fujisawa	SFC-ITC	Media Center, 1F	Click here
   Shiba-Kyoritsu	Shiba-Kyoritsu ITC	Building NO.1, 4F	Click here

Update History

• July 6, 2009
  Corrected the Help Desk contact information.
• October 4, 2021
  Corrected the Help Desk contact information.
• March 18, 2022
  Corrected the Help Desk contact information.