Contact
Contact
Before submitting an inquiry
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Be sure to read the frequently asked questions (FAQ) before submitting an inquiry.
The frequently asked questions (FAQ) are updated as required. - Make sure you have the following information ready when submitting an inquiry, and provide it when requested.
- Identification
Students: student ID card
Faculty and staff members: faculty and staff ID card, driver's license (Japanese), driving history certificate (issued on or after April 1, 2012), passport, health insurance card,or residence card
- Keio University student ID number/employee number (ID Number), Keio ID (when activated)
- Identification
- Please state clearly what you would like to know.
Item Description Example Time of occurrence When did the problem occur? Is the problem ongoing? About 22:00 last night. It happened again this morning. Location A personal computer at home, the university, etc. My notebook PC at home. User Keio ID, employee number (ID Number), student ID number, etc. keio.taro@z1.keio.jp Problem What application did you use? What were you doing? Keio Mail Symptoms What symptoms did you experience?
What can be done and what cannot be done?Login fails.
Login succeeded, but no page appears.Supplementary information Computer environment, etc. Login has not succeeded yet.
Login had succeeded until yesterday morning.
No login page appears. - Contact the Help Desk.
We cannot reveal your ID and password over the telephone or through email unless we confirm your identity.
Visit the nearest campus office.
Help Desk
For correspondence course students, please contact us using the keio.jp inquiry form
- Contact by Inquiry Form
Section Email ITC Headquarters and ITC office on each campus Inquiry Form for IT-Related Topics
Inquiries made on Saturdays, Sundays and public holidays or during summer and winter vacations will receive a response after 9:00 on the next weekday. - Inquiries about your ID and password required your identification
Campus Section Location Opening hours Mita Mita ITC Graduate School Building, B1F Click here Hiyoshi Hiyoshi ITC Seventh Building, B1F Click here Shinanomachi Shinanomachi ITC Building 3, North Wing. 1F Click here Yagami Science and Technology ITC 14th Building, B1F Click here Shonan Fujisawa SFC-ITC Media Center, 1F Click here Shiba-Kyoritsu Shiba-Kyoritsu ITC Building NO.1, 4F Click here
Update History
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July 6, 2009
Corrected the Help Desk contact information. -
October 4, 2021
Corrected the Help Desk contact information. -
March 18, 2022
Corrected the Help Desk contact information.
Last-Modified: March 18, 2022
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